สะอาดเอี่ยมอ่อง2 ผู้เข้าพักเมื่อเร็วๆ นี้บอกว่าที่พักนี้สะอาดเอี่ยมอ่อง
This 2 bedrooms private pool villa is located at few minutes walking distance to the Rawai beach, seafood market, banks, shops and all facilities. Just at few minutes driving from Nai Harn Beach, one of the best Phuket's Beach.
เช็คอินได้ตลอดเวลา หลังจาก 15:00
Bad location. Laem Ka Beach access closed. No nice restaurants nearby/ car is required. Pool wasn’t cleaned during our 5 day stay but we were given compensation for this. However, villa was nice, staff were nice and the location is convenient for visiting local islands by long ta…
We are delighted to know that our guests find our property nice and convenient. At the same time, we're also saddened by the guests' conclusion of the location. With regards to the location, we disclosed it in the advert and the guests can definitely inquire to us about this upon booking or upon arrival. Regarding the access road, we already brought up this issue regarding access to the beach and the developer confirmed that they’re already starting the works and hopefully finished in the coming days. As soon as this will be completed, our guests can definitely access the beach using the back gate of the property. There are many beautiful restaurants around the area, we could have told the guests about it if ever they asked or it can easily be search through (Hidden by Airbnb) or trip advisor. And for the pool service, it is done twice a week and the technician recalled that the guests were not in the villa when he went and cleaned the pool. Although the interaction the guests have had with tourists in the place is independent of our will, it might be coincidental but we can definitely assure our guests that the local people are very hospitable and welcoming to all our guests. Nevertheless, we apologize again for all the inconvenience that it may cause to our guests. We take all feedback seriously and will use this to continue to better our services for all our guests and we hope this helps address the concerns posted in this review and we're still hoping to see Toby back in Phuket soon.
Decent place in a secure setting not far from the beach. Clean and comfortable place to stay. Could use a few little tocuhes (washing liquid, non-opening door, pool lights) but generally in good condition. Be aware the electric is charged separately (£35 for light use for only…
We are very delighted to know that our guests find our property decent, secured, clean and comfortable. To ensure guests’ satisfaction, our guests are encouraged to notify us immediately for any concerns regarding the property while they are occupying it. We have staff assigned and a dedicated email and phone number to cater as promptly as possible to any help they need while staying with us until everything is settled for them. Tracing our records, we did not receive any notifications concerning door and pool lights. Had we known, we could have sent our technician immediately to resolve the issue. And with regards to the electricity, we clearly disclosed on the advert that it’s not included on the rental price. And to be fair and transparent with out guests, during check in our staff will always explain to our guests on how the electricity will be calculated and upon check out, our staff will inform the guests about their electric usage and the corresponding amount to be paid. Note that any guest can check and verify the consumption anytime during their stay as they have access to the electric meter room. We are glad to hear that the guest enjoyed the majority of their experience in our property. We take all feedback seriously and will use this to continue to better our services for all our guests and we hope this helps address the concerns posted in this review and we hope to see Rob back in Phuket soon.
Les photos correspondent à la maison malheureusement avec un manque d’entretien : transat troué, lampe de la piscine arraché ( fils visible dans l’eau ), canapé rempli de tache noir et marron, trou de cigarette dans les fauteuils, tuyauteries de la douche qui vous reste dans les …
We are saddened of the guest's conclusion of our property. We appreciate the guest's feedback regarding their experience at our property. Our guests are encouraged to notify us immediately for any concerns regarding the property while they are occupying it. We have staff assigned and a dedicated email and phone number to cater as promptly as possible to any help they need while staying with us until everything is settled for them. Tracing through our records the guest never brought up these issues about pool lamp and shower to us. Had we known we could have sent our technician right away to fix these issues. Our furniture is only expected to be new if the property is also newly published for occupancy. Otherwise if it's an existing property, as all other property listings in Airbnb, the furniture would also be pre existing and used as well. Although we do ensure that all our furniture and appliances are presentable and of great working condition for every time a guest would check in. We also understand the possible need for motorbike/car rentals for our guests to get around Phuket. And though we do not directly provide this service, we do direct our guests to our trusted partner who can assist them with this need, given that the guest inquired to us about it. The staff attending to our guest upon check in and check out is dependent on our staffing schedule. As much as we understand that it’s more easy to transact with the same person we also have to consider the time and days our staff is scheduled to be on duty, also that we have multiple properties to cater to in a day, from different areas so we cannot guarantee that we can send back the same staff who initially handled the guest. Our information between departments and staff members is well disseminated so there are barely known issues about one staff not being aware of a guests information. If the guests will ask to speak to Bruno or Yves tit is very possible at anytime. Rawai also offers very good beaches aside from the fish port. We do have Laem Ka and Friendship beach.The magnificent Nai harn beach is 5 minutes away from the property. Nevertheless, we are still delighted to know that the guests enjoyed and find our property beautiful. We take all feedback seriously and will use this to continue to better our services for all our guests and we hope this helps address the concerns posted in this review and we hope to see Daisy back in Phuket soon.
Ka Villa was a great place to stay at the start of our trip, we stayed four days and the place is beautiful, quiet, relaxing and private. Travelling with a two year old and 8 month old baby, the two bedrooms were great, the kitchen had all the basics we needed and everything was …
We have more than 17 years experience in tourism & hotel management in Europe and Thailand. Our success is due to their high knowledge of the business, strong organization skills & the knowledge of 5 languages.
ภาษา: English, Español, Français, Italiano
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