I'm sorry to hear you were so disappointed, particularly after your positive comments whilst you were here. I actioned your request for fresh towels each day and would have just as easily provided a fan had you let me know. I provided museli, porridge, 2 types of toast and eggs for breakfast, so I feel that is more than acceptable. I also think it is reasonable for guests to prepare this themselves. As for the flies and spiders, apologies but yes I do live in the country so this can be a problem but fly spray was always available on the kitchen bench and flies could have been reduced if guests stuck to just opening windows and doors with fly screens. I also made you aware well in advance that due to your preferred check in time that I would have to ask my co-host to meet you. And although I was hoping to meet you too over the weekend, it seemed you were either at the festival or in the room whilst I was home. However, I will listen to this feedback and see what I can improve for next time.