Alexandra, this review is unfair coming from someone who trashed our place, broke items, had no intention of cleaning it and did not even apologize. Ask yourself, how would you react if you would find your apartment trashed and unrecognizable? We could hardly recognize our own apartment in the mess, dirt and broken items you girls left. I will tell you that trusting your guests and then seeing your place like this really hurts and made us emotional. One of your excuses was that you did not have time to leave the place the way you found it. I want to say that you girls had no intention of cleaning it and were very well aware of how you left the place. The check out time was agreed upon your departure through my airbnb profile and through text. You even texted me at 12:03 to let me know that you were leaving, which I appreciated. However, when we arrive shortly after, my boyfriend (the man you are referring to in your review, who is also the co-owner of the place you trashed, who you met at the check-in and who helped you with carrying your bags up the stairs) and I arrived shortly after to encounter you about to leave. He helped you out with your 80 pounds bags (which he also did during check-in), went upstairs and found the place trashed. That being said, about the convertible couch situation, I always email guests who want to use it as bed to say that it is small and in the living room. I asked you as well if you were aware of it before accepting your booking requests and you answered me that it wasn’t a problem (I refer to your inbox where you can read the message I have send you before accepting your request). Indeed the apartment stairs in Amsterdam are smaller then in the US. Luckily our stairs are bigger than in the average apartment and I am sure all hosts will help the guests with the bags if necessary just as we did. Next time you use airbnb, please show more respect as how you leave the place and how you write reviews. It is very disrespectful how you did it and makes hosts not want to use airbnb anymore. I did appreciate that you accepted to pay 1/3 of the amount requested for the items that you damaged. The remaining amount we paid from our own pocket.