Normally I never comment guests reviews because I just respect all of them but in this case I feel obliged to reply because your review is completely false, unfair and dishonest. I'm super host, I've been hosting hundreds of guests always with excellent reviews while this was your first Airbnb trip as guest and just this should be enough to demonstrate how much your review is unfaithful but just to quickly comment: first of all the apartment it is at 2nd floor and the stairwell are in typical Florentine style.. you complaints about towels just because you pretended to get new set of towels everyday... you pretended immediately additional set of key even if you didn't request it before your arrival... regarding AC, washing machine and hair dryer you just lies again because you used everything with no issue.. the complaints about showers and beds are ridiculous, they are completely new and no guests before complained about. About you behavior as guest you asked check in at 17 pm and you arrived at 23 pm with no communication, I tried to satisfy any request as picking up you where you asked and driving to the apartment and carrying all the luggage inside personally. Once in the apartment you claimed additional ridiculous requests and complaints.
At the end when I realized that everything was ax excuse to claim and it was just a poor strategy to get some discount I was forced to call Airbnb assistance, that was perfect to support, clarifying you that you had nothing to complaint. It was offered also alternative solutions or accommodations but when you realized that you couldn't get any discount, of course you didn't accept any solution, hanging up on Airbnb assistant (your good manners..). At the end I wasted 2 hours for check in (it finished roughly 1 am), luckily there was also my wife with me that helped me to manage a situation I have never met before.
Failed your poor trick to get discount your stay was perfect with no complaints to me or Airbnb. Moreover during all the stay you never respond to any communication to me or Airbnb assistance, checking out by themselves with no advise, not respecting the check out meeting we agreed through Aibnb assistance .
At the end you just proved to be an unfair person not respectful of work of people that just try to get poorly discounts. Hoping, also for respect of Airbnb community,you don't use Airbnb to travel anymore.