We’re sorry to hear that your stay was marred. We have had an extensive back & forth with Airbnb, who at no point were willing or able to explicitly demonstrate how our standard industry practice of taking a guest’s credit card details in lieu of a security deposit violated any Airbnb terms of service. My understanding is you were given the alternative to place a security deposit _via Airbnb_, to which you stated your family was amenable to just provide card details.
We absolutely appreciate your concern regarding unauthorised credit card use. To that end, the Australian Luxury Stays’ team stand by 15 years operating as fully furnished holiday accommodation providers & the thousands of guest experiences we have facilitated across our portfolio in that time. We are a reputable business with a visible history, & we would never charge a card without discussion. Ethical & professional, we are proud of what we offer, confident in the high quality of the service, amenities, & accommodation we provide.
We are pleased you enjoyed your time at ASCOT, & are glad to know your stay was otherwise enjoyable.
Director – Australian Luxury Stays