Shirley, we know that you are upset and we are sorry for that. We did send you this message below once you moved in:
We hope that your visit to SSI is going well. If there is anything that you need to make your stay in our condo more comfortable, please let us know.
Myron & Marie
Jul 31, 2017"
That was your opportunity to tell us about anything that you were not happy with. Had we heard from you, we would have immediately made the corrections. Your complaints came after we found vomit on the couch in the living space.
We stand by our description in Airbnb for our condo regarding the condition and age of the furniture and size of the unit. All Ocean Walk 2 bedroom, 2 bath units have the same square footage. When we totally rebuilt the unit from the floor joists up two years ago, we engaged an interior designer to help us make the best visual use of the space.
Actually, you did have the correct WiFi password all along. It was printed on your keys envelope which you received from our rental agent. They were kind enough to send someone out immediately to show you how to work the system. We had recently changed the password. A previous guest had trouble logging in due to both upper and lower case letters in the password.
You seem to take issue with the quality of cleaning and we take that complaint seriously as we have engaged a very reputable company to do our housekeeping. We have shared all your complaints with our housekeeping leadership and staff. And starting today, we are going one step further. We have engaged a third party to do a spot inspection prior to every guest arrival for our condo.
We hope that your future Airbnb experiences are more to your satisfaction. As an Airbnb Host we will do anything to make sure that happens -- but we need timely communications from our guests to make corrections and adjustments.