We’re delighted to know that our guests find our property quiet, tidy , well managed and with friendly staff. At the same time, we are regretful to hear of the guests experience while staying in our property. Regarding the electricity, we clearly stated on the advert that it's not included in the rental price. And to be fair and transparent with our guests, during check in our staff will always explain to our guests on how the electricity will be calculated and upon check out, our staff will inform the guests about their electric usage and the corresponding amount to be paid. Note that any guest can check and verify the consumption anytime during their stay as they have access to the electric meter room. We are still glad to know that the guests enjoyed majority of their stay. We take all feedback seriously and will use this to continue to better our services for all our guests and we hope this helps address the concerns posted in this review and we hope to see Kevin back in Phuket soon.