I'm deeply disappointed that you did not enjoy your stay in my unit during your time in Vancouver. While I was aware of the water issue I wish you would have brought up your other concerns during the stay as I would have easily been able to resolve them in short order. As I explained, I live 10 minutes from the unit and was readily available to assist. To clarify several of your points;
1) Construction in the Building - Yes, the building was undergoing renovations during your stay. At the time of your booking the schedule and scope of construction was not available for me to communicate prior to your arrival. The work has also been delayed; therefore, it has been difficult to determine when the work would be completed. As you chose to rent a single unit in a larger apartment building I have little (if not zero) control over the management and maintenance of the balance of the building. I realize the appearance of the work might have been unappealing but the fact remains that there was no work taking place within the unit during your stay.
2) Water Shutdown - You have stated that there was no water for 2-days. This is false, and an unfair statement. The water shut down was during the day between 8am and 5pm allowing for showering, cooking, and water use in the morning and evening. Yes, I did offer you bottled water as I have with other guests with no issue. You are correct, I was unaware of the water shutdown because it was not properly scheduled. As we discussed, when you contacted me about the water shutdown I immediately contacted the management company who advised there was not a water shutdown scheduled to occur. I then informed you of this; however, the management company contacted me shortly thereafter to advise that the shutdown was going to occur and that it hadn't been scheduled through them. I was extremely embarrassed about this as I rely on the management company to communicate these types of shut downs and construction activity to me as I do not live in the building.
3) Couch - The unit is professionally cleaned by a contractor at the end of each guest stay and before any new guest. The couch is not dirty; however, due to its light colour and material dark clothing (especially when wet) has the tendency to stain the upholstery this is why I provide several blankets for the couch in areas of frequent wear.
4) Outdoor Patio Furniture - There are at least 9 pieces of patio furniture that accommodate seating for 10ppl or more because I lived in the unit for over 12yrs and hosted many people on the patio. Since starting to rent the unit on AirBnb 3 of the 9 pieces have been damaged. I have left them on the patio because they are still usable with the patio cushions that are provided. If you were that offended by the patio furniture that was damaged I would have been happy to remove them for you (UPDATE: I have removed the damaged furniture since).
5) AC - Again, if you had let me know you were having issues with the AC I would have been happy to come and show you how to use it. As mentioned, I lived in the unit for 12yrs until this past fall and it not only keeps the living room cool but keeps the rest of the unit at a comfortable temperature. So much so that I never found the need to use the ceiling fan, but would have been happy to resolve this for you if you had advised me of the issue.
6) Neighborhood - I'm really not certain on what to say here. Downtown Vancouver in general has a homeless issue which is well publicized. The West End/Yaletown where the unit is located is probably one of the better and safer areas. If this a concern for you going forward I suggest you inquire with your Host in advance, or if you travel back to Vancouver would recommend you stay outside of the Downtown. PS - Isn't Marijuana legal where you're from (Colorado)?
7) Check-In - You didn't post this remark publicly but I'd like to address it since you gave me a 1-star for check-in (when 18 of 20 guests have rated me 5-stars). I use KeyCafe which most guests have found extremely easy to use and flexible allowing them to come and go as they please. You complained of receiving duplicated messages both via email and text. If you recall, you asked me to resend it to you via text because you claimed you didn't receive the email.
Bruce, I'd like to apologize again that you didn't enjoy your stay and I believe perhaps your frustration over the water shutdown clouded your stay and impacted the above review. You stayed with me for nearly a week and almost all of the issues could have been resolved in a matter of minutes if you had properly communicated them.
You chose to airbnb a condo unit within a larger apartment building and as the owner of the unit I have limited (if not zero) control over what is taking place within the building. With the exception of the water pressure, there was no work or adverse impact-taking place within the unit. Work taking place in the lobby and common areas not only happens at AirBnb's but also at hotels and it's rarely communicated to guests in advance as construction schedules are difficult to forecast and are often delayed.
As an update to other AirBnB Users: As of August 28th, the piping project is almost complete as well as the cosmetic upgrades. There is one final water shutdown on August 30th but there are no future planned water interruptions. If you are concerned about construction please message me and I can provide an update.