Since in a year of renting my mountain home on Airbnb with ONLY 5 star ratings, and being a high end interior designer in the bay area, some of these comments about my mountain home were not justified. First, my listing states 4 people and an extra charge for more. These people did not pay for 6 people and actually had 2 in sleeping bags. The pictures clearly show and the description clearly states the home is not in any way decorated in a contemporary theme as these guests prefer, but done in high end, (not typical rental furniture) european "chalet style. The lighting design was done purposefully and professionally to be soothing and comfortable and the home is in a heavily wooded forest. So if florescent bright lighting and sparsely landscaped subdivision style homes and lighting is preferred, as is familiar to these guests from Modesto, my get away home would not live up to that expectation. The remote has a note taped to it to assist people in using it, so perhaps their children tore it off, which explains a "sticky surface. I am also a vegetarian so there is no meat in that freezer. The hot water heater is 4 months old and handles normal use without issue. To complain and imply appliances that have "knobs"equate to inferior and old is absurd. I own bison on a ranch and for Christmas I have an adorable life size $4000 baby buffalo that I bring out, decorated with Christmas quilt saddle, stirrups, ribbon as reigns and BIG bow. Kids especially love it and "ride it,and everyone else but these self described "city people" find cute and fun and goes with the wild west flavor of our gold rush western town. One cannot please every guest's taste and there are some guests who will look for the smallest fault to complain about. It is unfortunate that conscientious hosts who provide a unique setting and a special experience have one of these. But you focus on the next guests who will be the majority of happy, appreciative ones.