Thank You for Your review,
We used (SENSITIVE CONTENTS HIDDEN) translate to be able to reply and hope that we understood everything correct.
We are sorry that our rules bothered you, but we still find that our regulations cover only basic rules of behavior and are based on simple logic and understanding. At Villa Učka there are 20-25 people in summertime. Now, can you imagine how you would have felt staying at the pool if only half of those people started jumping into the pool? All people that stay at our villa are very different and have various ways of enjoying their holidays. These rules exist because we have to make this work for everyone, and respecting another persons perspective is necessary for this to work. For example you have mentioned the suncream. That would not have been a problem for you if everyone would take a mandatory shower before entering the pool, which is also defined in those above mentioned rules for obvious hygienic reasons. Already now we can see that this one rule would have eliminated the problem you had. Is it then hard to understand why there is no jumping, to understand that all people are different and that maybe someone wants a more relaxed and peaceful holiday time? We don't think it should be.
Furthermore, when it comes to airconditioning (AC), we are always very clear about this. For starters, the AC has no timer and has to be turned on and off manually. If there were any uncertainties on how to use the AC you should have asked right away and we would have been happy to clear them. Now the AC rule is as follows: AC has to be turned off when doors and windows are opened or when leaving the apartment for any amount of time. This establishment is based on environmental-friendly values and is committed to preserving this planet, and we will always stand behind those words and our deeds. We find it to be our duty to do everything that is possible to minimize our impact on the devastation of this world. We assume that people are aware of the global situation and believe that the need to explain this AC rule any further at this day and age is sad. We are convinced that you understand this as well.
Villa Učka staff