I would not stay at this Air Bnb again. We booked the top and bottom floors (for 6 people) of the house closest to the road and when we arrived we were told that we only had booked the top floor, which slept only floor. This was incorrect, and I showed Luis my reservation and he still said no, and that the next day he would move 2 more beds into our room - even though we had booked the entire house!! Luu, the owner, said she'd work something out "tomorrow" but in the meantime two of us could sleep in the adjacent house "for free" (as if she was giving us a deal.)We had booked the 2 floors and I had my reservation to prove it. Luis said he could not get in touch with Sirena. When we returned from dinner/drinks later, the room that Luu told 2 of us to sleep in was locked and it should not have been, so we did end up sleeping in correct room but still no one had communicated with us that that was the correct thing to do. I finally heard from Sirena that evening, as she had been traveling abroad. The entire situation was stressful, and I don't blame Luis for it at all. He was extremely accommodating when he could be. Thursday was fine, but Friday night several girls arrived to stay in the front house. We were asleep when they left loudly and returned loudly around 4 am. We were woken up by the several times that night, and the following night. The power went on and off all night long, and Luis claimed it was because they were using too much power. Therefore, we had no fans. Saturday night was better, but then last night (Sunday) we had more issues with power going off. We aren't high maintenance, but we were assured ceiling fans, and once again we had another night where we had very little to no air circulation. This morning (Monday) we woke up to no power (and I could not get a hold of Luis) and no water in the top room. Though we had a nice trip in Tulum, we would never stay at this Airbnb again, and would not suggest it to anyone else. The communication was very disappointing and it seemed unorganized, and the power being mostly off at night was unbearable. I do want to express that Luis was wonderful and he did everything he could to remedy situations - but next time I'll be staying elsewhere.