Dear Nadia, while I appreciate your booking, I would like to respond to the above with the following. You failed to say that not at any stage did you make mention of any issues to me, even though we were in daily contact and I asked you if you were happy which you said you were. You did not make mention that you invited additional guests to stay over without even asking whether this would be OK. It is most unfortunate that you had spent 4 days saying that everything was fine and that you were happy to now having these grievances, most of them unfounded. You also unfortunately don't make mention that you and your daughter actually fell ill, and that based on this I had to deduct that perhaps this was the actual reason for you wanting to leave earlier and that you now needed to cast some blame of sort to try and get a refund for the last two days you did not stay. The sink you make mention of is a prep sink, it says this in the house rules, there is a dishwasher in the kitchen for your convenience and use, however you did not want to use it because it meant that you had to buy the tablets for it. In the listing it is "self catering" and I'm not sure whether you believe that it is my responsibility to provide all your consumables, even though we had already provided the basics in accordance with the Air bnb suggestions. The housekeeping ladies, were there to assist you, and we asked which times would be most convenient or suitable for you so that it would not be a nuisance or any invasion of your privacy, they only came over when you were out as agreed. The tumble dryer is there for your convenience, we live in a climate that is humid so to make sure you get the benefit of fresh towels and linen that is aired the ladies make use of the dryer, however this would again only be done whilst you were out. So again I am not sure how you could make these remarks? Again I have to say, why did you not make mention of these issues, to me directly instead saying that you were happy? I take great offense to your statement that I became aggressive and rude, please refer to all my other reviews, I have never been accused of being such in fact the opposite. I take great pride in always being friendly and accommodating. I tried to explain about the construction noise down the road that was out of my control, I did explain that I was surprised that you should blame this on your leaving early and that you expected to be refunded, when you had told the ladies that you were leaving because you were unwell. I am truly sorry that you feel the way you do, it is most unfortunate and do value any criticism where it's is due and I can improve...but in this case I feel that the something is amiss, specially as we had just had guests prior to your stay who were most complimentary..even while they were staying the construction was happening, so nothing was different.. They loved it so much that they even wanted to stay an additional day. I hope whoever reads your review will read mine too.