Sorry to see that your vacation was less than perfect. The description for the unit states "2 blocks away you'll find Moab's Recreation Center with two swimming pools, diving boards, skate park, and tube slide at Swanny City Park." I'm sorry if you might have misread that. As of July/August the Entrada units will have a pool and hot tub. We decided to not even place that information in the description to avoid errors of people booking the unit thinking that the pool or hot tub would be finished. Also, when you showed up you probably met the Housekeeper and her child. We usually have housekeeping stay sometimes until guests show up to do some additional deep cleaning to the unit. I'm sorry if she startled you. I will talk with our staff to clarify that with any incoming guests. We defiantly want to make all vacations perfect. Not everyday you get to enjoy time off in Moab.