Venetian Palace - Luxury 9 Bedroom Home with Gulf Views, Large Private Pool/Hot Tub, & Home Theater!
เช็คอินได้ตลอดเวลา หลังจาก 15:00
Very bed customer service!!! Not recommended!!
คำตอบจาก Beach Reunion, LLC:
It is very surprising to me that you would leave this review considering the amount of damage you left in the home (which is why you paid us an extra $1000 fee). However I will list here for the public to view: The check in time is not until 3pm central. You were in the home at 8am central the day of check in with no extra charge. This was a complimentary gesture on behalf of Beach Reunion. The fridge DID work, however it does take time to cool after you completely fill it with groceries. This was explained to you, and we still paid to have an emergency appliance technician come to the property who told you the exact same thing. This home has 9.5 bathrooms, you did not need to go to the third floor each time. We have photo evidence of the damage you caused in the home. It actually totaled more than the $1000 we are requesting. We had to purchase two new mattresses as they were ruined from vomit. The linens were ruined from vomit, feces and crayons. The towels were ruined by materials we think are also vomit and feces. The wooden dresser which is now ruined is a $1500 dresser. We had to purchase paint to cover the crayon on the wall. We had to bring in two additional cleaning crews (which requires extra payment) to have the home ready for the next arrival. If you choose not to pay the $1000, we will pursue for the full amount of the damage caused, which comes closer to $5000. AirBnB also has all the photos and will be pursuing the damage claim as well. I suggest you pay the lesser amount so that both parties can move on amicably.
Beach Reunion is a company with the Better Business Bureau that manages large vacation homes in Destin, Miramar Beach and along scenic 30A (South Walton). These large beach homes are perfect for weddings, business retreats, family reunions, golf or fishing trips, or any type of g…
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