คำตอบจาก Samantha + Kamal:
Dear Eliana, we think that your recommendation is something so personally and away from the reality.
1.You did not answer us in the last three weeks after you booked, and we sent you two messages without an answer from you. You communicated with us one hour before the time of checking in, and the reason, which you said, was that you were busy in your trip, but in three week, a person can have five minutes to reply. The host has to know about the arriving details, so we can prepare everything for our guests, and to organize our time and appointments to suit the time of the guests to welcome them, or when it is not possible to be there, to give all the details of the key keeper. But without a communication we can’t do all of this.
2.About the size: we already mentioned the size of every space in the flat in the description, so it is your choice from the beginning to book it.
3.About cancelling the booking, we informed you one day before the check-in, if you are not coming or you don’t give us the details of your trip, we would cancel your booking in the evening of the day you planned to check-in, we do that as a protection for our guests, that you don’t lose their money, even though it is our right from Airbnb to get the money, despite the idea of using the booking or not, but we don’t want to use this right, because maybe for different reasons the guests can’t cancel the booking, so we do it in their behalf, that they get their money back.
4.Kamal was showing you the flat, and in between, he talked about the idea of being in contact with the host, and to give information about the trip, otherwise you could end in front of a locked door, and waiting for hours until we come back and let you in. We will think about your advice that we can mention the things, which do not work, later. But we have to do it, so the guests will not get a bad recommendation from other host in the future. And of course we were not happy about the situation because we had to cancel an important appointment to be sure that you can get in, even though we didn’t hear from you till the last hour.
5.About the towels, you got for two persons, one big towel and three small towels. And when you asked for another big one, you got it directly without waiting, and that another reason that to be in contact with the host, so they can ask what you need actually, like towels, shampoos, city plan, tickets, etc…
6.About the hair, we wrote in the description that we have a dog and two guinea pigs, and it is normal to have hair in your bed, as long as you are moving in the flat and sitting with your daily cloths in your bed. But when you have the feeling that something is not clean enough for you personally, you can talk with us directly and we will do it as you wish.
In the end, you were friendly guests in the time you were with us, and you asked for a lot of information and we gave you a hand directly. We did not get any signal or information that something is not okay for you, until we read your recommendation after you left. By not informing the host, the guest and the host can’t work together to make the stay enjoyable for both sides.