The Bnb is advertised as a residential home and quiet hours (also advertised) are meant to be courteous to others, not restrictive, as it is obviously a shared space. Sound insulation is comparable to a regular home. At the Bnb, respect is a value, and guests should hopefully share these values too. While it doesn’t happen often, a complaint was made by another guest regarding some noise by Gwen. I was also awoken, living on the floor below, but was unaware of the impact it had to the other guest. I very simply and kindly let Gwen know about feedback on noise. There was no indication of dissatisfaction nor was an explanation of this kind provided from Gwen at the time (we did chat in person the following day, everything seemed fine). Regarding free internet at the bnb - I carry a generous 400 gigabyte package and some months it has run out - if you can believe it!! It’s a pretty hectic job running a Bnb, and there are a ton of things for me as your host to balance daily, but I do it happily and kindly, as I’m passionate about operating this accommodation. To conservatively use an amenity is about working together. That said, I'm looking into new internet options due to the current use that has become difficult for me to manage. Hopefully future guests can see both sides and view me as a responsive host who aims to take care of everyone’s needs when a need arises. The Bnb is a social environment and it’s really fun for travellers who enjoy making new connections with other guests. But let’s just say courtesy and respect are necessary to ensure a positive experience! Thank you, and happy travels to all!