I appreciate the accolades; however, I am seriously taken aback regarding the rest of the comments. I don't understand why Carmen would be surprised that there were other guests in the house; the listing is for one basic room, not for the entire house. I am also certain that I am not the only host that does not actually live in the property. However, my mother does, who welcomes guests and attends to their every need. I am also a text or a phone call away, and am available to immediately cater to my guest's needs at a moment's notice. It is interesting that Carmen complained about my other guests, since she, herself, is the most challenging guest I've had since I started hosting in September, 2016. Both guests are stellar and long-term, and they, in turn, complained about her. My personal dissatisfaction was the fact that she didn't have the courtesy to advise that she travels with a service dog, she just showed up with her, and I learned about this fact through the other guests, not by her. She would leave her dog's potty pads in the bathroom without any consideration for other guests. It is clear that Carmen is a young lady who gets easily offended, takes things very personally, and is quick to place blame on others, as opposed to taking responsibility for her own actions.