Thank you for your feedback. First of all, please be sure that we did our very best to ensure everything from your arrival to your departure would go as smoothly as possible. Below is a timeline of our correspondance before and during your stay :
In March 2017 we sent you an email to let you know that we could assist you with anything regarding your upcoming stay. We did not receive any reply from you.
In June 2017 you emailed us saying you would be flying into Orly airport at 13:00 on June 18th. As you asked us in a agressive manner a check-in at 2pm (usually it is at 16:00), we exceptionally offered the check-in to take place at 14:00 on 18 June with our greeter. This meant that we had to put 2 cleaners with very little time to clean the apartment after the previous guests’ stay. Their flight did not leave until the late afternoon so we accepted to keep their bags until your arrival. This is why you saw the previous guests coming out but our cleaners had spent two hours cleaning the apartment and changing the sheets.
On 20 June you sent us an email complaining about loud construction work. We replied on the same day and we asked you for more information because our greeter went to see for herself but could not see any construction work or any sound. We did not receive any reply from you.
On 22 June we sent you a follow up email to ask how things were going and if we could do anything for you. We did not receive any reply from you.
We usually have a good communication with our client and most of them are very happy with our apartment. However communication with you was very hard, and it was impossible for us to know about any broken furniture, or your need for fans, and the bad smell you wrote about in your feedback. We will endeavour to solve these problems if they are true but we strongly invite you for your next rental on Airbnb to always let the owner / manager know about any issue because most of issues can be addressed quickly.