1,The worst Airbnb experience as a host.The guest called me as the cleaning problem,I recalled the cleaner in 30 minutes.The only problem was the cleaner forgot to flushing the toilet paper he used to cleaning the toilet cover.
I called the guest to apologizing, the cleaner apologized face to face.
2, Then they began to doubting about the sheets is not cleaned.(all the bedrooms have 2 sets of sheets, we wash 1 set and using 1 set as a regular cleaning every times)
I called to the guests again to explain that we use clean sheets only.the cleaner was in the room, he tried to show the guest another set of sheets, the guest said no need to do that.
3,After all of that, the guest asked for cancel the 2nd night,I agreed with that imminently, and I agreed to refund the fee of 2nd night.(I was tied of explaining again and again.) But the guest asked me refund all the fees including the Airbnb service fee,I refused.
This is the true reason why this guest wrote a long review to describing my new house which was built in 2016 as a dirty, dusty place.
4,At last,I want to describe my house again at here.This is a new woody house built in 2016, Summer.3 bedrooms,2 toilets,1 (URL HIDDEN) of them are independent.we promise the house is just looks like the photos. please be free to contacting us if you have any questions before booking.
Happy New Year !