Hi Cheryl, we are sorry that your stay was not perfect, since our goal is that all the guests feel like at home.
About the cleaning when you arrived to the appartment it was still on cleaning, so was not yet ready since like you sayd was a last minute reservation, and our cleaning service complete the clening when you where inside.
Is the first time that we recive a complain about the cleaning in this apartment, like you can see from other review, in any case we spoke with the cleaning service in order to do a better job and to be more carefull in the future.
About the decoration of the appartment the photo are accurate and reflect how the apartment is, if you did not feel in a glamourous place we are sorry but is only a subjective point of view.
We never recive a complain about the bed, like i say before every person have his point of view and we accept it.
All reviews are helpful even those that did not reflect reality. We will make tresoure of your suggestions in order to do better in the future.