Pamela, this is not at all accurate. Not one person has complained of the a/c’s before. They are all new, in excellent condition. There were a total of 3 box elder bugs when I went to the home, mind you, you wrote that there were 10 that you saw. No Home is without any bugs- no matter what you do. I have never had anyone complain of bugs yet or spiders (which you didn’t mention to me at all). I was clear with you about charging you for actually staying a night in my home, as you made the decision to leave. You used the bathroom, slept in the beds, and used the kitchen - so yes - of course I would have to charge a cleaning fee as I had to have everything cleaned again as well as all sheets cleaned since you used them - and no, you didn’t leave my home as you found it. I would refer to all my reviews to see that no one has ever complained of any of the things you mentioned. You were charged for one night, and a cleaning fee which is only fair as I didn’t have to refund you anything per the agreement you agreed upon when booking my home. Your review of my home is dishonest, and misleading.