The name of the listing is VERY CLEAR: Suite Apartment Landview @ Langkawi Lagoon Resort. The place was CLEARLY STATED as LANDVIEW!!! You didn't read and see all the photos well when you booked and you blame it on me? The pictures of the studio apartment's windows clearly show paddy fields and mountains. Why were others who stayed at this very same place didn't have this problem you had Moustafa?
You said this place "can accommodate two persons at maximum"... What A TRUE LIAR YOU ARE. Everybody can go and check the photos. There are 3 single beds in the place, So, only two persons can stay in a place with 3 single beds???
Not an apartment? I bought a studio service apartment in a resort but you said it was not an apartment. So, you are also saying that the developer and bank also cheated?Maybe you have never heard of a STUDIO apartment all your life and you blamed me for your ignorant?
The airconditioning unit was good when my staff checked it prior to your check in. I am not God to know when it would become faulty. We did our best to rectify the situation ASAP. Why didn't you mention that in your review?
I stated in my Airbnb listings that any allegations about cleanliness must be supported by pictures. We are used to such empty allegations by people like you who were careless by booking without reading well or who wanted to save money by booking a small studio apartment for your entire big family and then demanding to get a free upgrade by blaming the mistake on us the hosts. In your (Hidden by Airbnb) you told me that you mistakenly booked a night flight to Langkawi. So, you mistakenly booked a cheap and small apartment too and you put all the blame on me? On the first night because of your airconditioning complaint we substituted the Landview Unit with the Honeymoon Suite and I agreed to give it for free beacuse you didn't want to pay. You think every stay is free. You think I got a free cave homestay from God to let you stay for free??? Why didn't you mention the free upgraded first night substitution in your review??? After that we offered you to upgrade for the balance 2 nights to the big, Sea View Honeymoon Suite but you wanted it with free breakfast. Is that your true motives and trick? You just booked small, cheap, Landview Unit and then used excuses TO GET FREE UPGRADE...
I can prove my offer and your responses and behaviour from the (Hidden by Airbnb) print-screen that I keep. Note: Airbnb staff can email me to get the proofs. I don't tolerate slanders or liars. (You people open the stage for "guests" to slander the hosts but give little avenue for our defense).
You Moustafa also could not understand that this Airbnb is not a fulltime business for many people. We are not a hotel to standby ready to answer your messages in just a minute. But I have my staffs on standby 8am to 12am. I give more than other hosts. You have the phone numbers of my 2 staffs who are always on standby in Langkawi, but why did you message me instead and complained of slow response? If you want fast response, big rooms with a nice sea view, go and stay at a USD250 per room for two paxs 5 star hotel, no less. Do not be a cheapskate and complaint and demand too much. Be prepared to spend enough money and time and book a good, big place with nice sea view for your entire big family's holiday.
You arrived later than the 12am allowed check in time and I asked my staff Mr Mizi to fetch you at the airport at 12.30am for free. Did you pay for my staff's overtime? Did you thank me for that? Nothinggg... Just a bad review... What a nice and truthful person you are. I chose not to write a bad or even a review on you because I don't like to write about guests' bad behaviour unless they started slandering me in their review.
I will not accept this person into my Airbnb EVER AGAIN even if he offers to pay double the rate. A back-stabber who wrote nicely in (Hidden by Airbnb) to the host but wrote a back-stabbing review later. Chose to book a small, cheap unit but then finding excuses to get freebies or upgrade. When he didn't get freebies or upgrade, he wrote a bad review on the host while ommitting the good free things he already got from me. He is another DANGER TO A GOOD HOST'S STAR RATING.