Thank-you very much for your input. It will allow us to highlight few aspects of our Italian hospitality and clarify our guest style.
We have been shocked by your feed-back, since during your stay we have been continuously in touch because (as you well know) we exchanged 66 (Hidden by Airbnb) messages in which you never highlighted your dissatisfaction. On the other side on those messages we just received a lot of approvals for our hospitality. How could we then imagine you were not satisfied?
As far as the A/C system, when in one of those messages you asked for help (at the end of your stay), we both came immediately to help you with the remote control. By the way our A/C system is one of the most expensive and high quality in Italy and at your arrival we just suggested you the most effective way to handle it.
We are very sorry that you had a delay at the Fiumicino airport at your arrival but travelers are accustomed to that and those are word wide issues.
For all our previous guests our 15 minutes welcoming had been enough and we are really surprised to have been considered rude.
In any case at the welcoming we left you our personal phone and we told you to call us for every need. You used the messages so often to thank us, so we do not understand why you did not use it if you really had such great issues. On top of that you had the AirB&B reference contact number and mail for any real important aspect.
We are really sorry you did not enjoy your stay in Rome since, as always, we did our best following our passion and love for our country, as recognized by our previous clients.