Hi Madison. I'm sorry to discover that you did not had a pleasant stay. I understand that is partially due to the fact that the strikes in Paris disrupted your arrival and and we have no control over that, but also you felt like a few things were missing or were misrepresented. We always do our outmost for our guests to have the best experience and, it's possible that the property manager could have done more to help you out. (She no longer works with us). I remember calling you from Asia in the middle of my night to sort out the check in issue with you and the Airbnb rep, so it's not like we left you hanging without no support. However, I believe this review does not represent the reality of the situation either. A lot of the elements you describe are very subjective (sofa, light, size...) We have as many comments asserting the exact opposite and the photos are taken by an Airbnb photographer, not me. I also have a hard time understanding why if you are missing things like toilette paper or hand towels, you simply don't ask for them? A very simple text message would have solved this issue in no time as we have a large stock of these things available. We can not fix a problem that we do not know exists. At no point in time you reached out to me or the property manager to let us know that you needed TP or towels? you simply requested the codes and WiFi. You also describe a very rigid and unsupportive property manager, but you forget to mention that you came 5h late, were unreachable for a very long time and that she did offer you an alternative solution to gather the key at her place since she has 2 babies under 2y old to take care of who needed to be fed, and wasn't in a position to wait indefinitely.
We love to help and support or guests but we need to be in a position to do so, and I do not believe you enabled us to do this. Anyway, lesson learned. I wish you the best in the future.