ประสบการณ์การเช็คอินดีเยี่ยม100% ของผู้เข้าพักเมื่อเร็วๆ นี้ให้คะแนนขั้นตอนการเช็คอินที่พักนี้ 5 ดาว
Apartment located in a fantastic complex with superb pool and well furnished gym. The property is located close to the center with supermarkets, bars, restaurants, banks and the beach of the beautiful Kamala.
เช็คอินได้ตลอดเวลา หลังจาก 15:00
Гостили три недели в данных апартаментах. Фото не соответствует действительности! Мебель давно пора заменить! Кровати, тумбочки и шкафы разваливаются. Матрасы грязные и разорваны... постельное белье вроде чистое, но разорвано и изрисовано пастой от ручки. Диван в гостиной устарел…
We are regretful to hear of the guests experience while staying in our property. With regards to the furnitures, our furniture is only expected to be new if the property is also newly published for occupancy. Otherwise if it's an existing property, as all other property listings in Airbnb, the furniture would also be pre existing and used as well. Although we do ensure that all our furniture and appliances are presentable and of great working condition for every time a guest would check in. We have taken note of these complaints when the guest was in house. And we did immediately send a staff to cater to all of the guest’s concerns. Our guests are encouraged to notify us immediately for any concerns regarding the property while they are occupying it. We have staff assigned to cater as promptly as possible to any help they need while staying with us until everything is settled for them. We did follow up about the issues mentioned and found out that it was already resolved and fixed by our technician. We understand that in one way or another it really caused inconvenience to our guests, so we provided monetary credit to the guests to atleast compensate for those inconvenience as a courtesy credit. We also understand the possible need for motorbike/car rentals for our guests to get around Phuket. And though we do not directly provide this service, we do direct our guests to our trusted partner who can assist them with this need, given that the guest inquired to us about it. The guests can definitely inquire and call us at anytime about the nearest restaurants and other tourist attractions, we are more than happy to recommend places to our guests. Nevertheless, we apologize again for all the inconvenience that it may caused to our guests. We take all feedback seriously and will use this to continue to better our services for all our guests and we hope this helps address the concerns posted in this review and we hope to see Анастасия back in Phuket soon.
So, the apartment was in a decent building complex, but was somewhere in the interiors, almost 500 meters away from the main road and 1.5 + kms away from the beach. It was fairly equipped with most things you would require (except the consumables/amenities, which was clearly men…
We are glad that the Guests loved the apartment. Pankaj travelled upon raining season and storm period, at that time Kamala area was victim of some electricals issues, few of the electrical and power access has been damaged , that's why it take time to the province to fix it and sometimes unfortunately they have to cut the power for the whole area and we were not aware about it. As all Guests are aware, the property is under self catering system. Therefore; toiletries, coffee, tea and water are not provided with the rentals. However, 1 toilet paper roll is set in each bathroom on arrival and all mentioned items can be purchased at the closest supermarket 24h open, within only 5 min walk. During the check in, we always provide a specific number and email to text / call in case of any issue happening in the property in order to act and solve it as quick as possible. Regarding the A/C issue we did send our technician as soon as we were aware and it has been fixed and now perfectly usable. We will be happy to see Pankaj back to Phuket soon.
We have more than 17 years experience in tourism & hotel management in Europe and Thailand. Our success is due to their high knowledge of the business, strong organization skills & the knowledge of 5 languages.
ภาษา: English, Español, Français, Italiano
เวลาตอบ: ภายใน 1 ชั่วโมง
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