Hi Julia, we’re really sorry you feel that way. As you mentioned we were very responsive in communication, and you stayed with us on two different occasions.
In light of these facts, we simply don’t understand why you didn’t inform us of these issues — apart from the noise, which is unfortunately part and parcel of city life.
The ‘nails’ are news to us, and we have literally had zero complaints about them so far, not even from the many families with children who have left us glowing reviews. We will nevertheless inspect the door handles immediately and replace any unsafe items.
As to the toilet paper, you only had to ask, and we’d have brought it over immediately. As you mentioned, we responded to your messages very quickly, and we’d have responded to “No TP” extra quickly.
We hope you’ve made some great memories of Slovenia despite these issues.