Hello Sia –
Many thanks for your frank comments.
I am sorry to hear that you did not completely enjoy your stay as I do try hard to welcome all guests as well as possible.
The late check-in charge is advertised and was communicated to you before arrival. I do this in cash, rather than through AirBnB, because when guests arrive earlier than expected (I mean before 8pm) there is no need for the charge. Indeed – I have 4 children - you met my 15-year-old, and the other three were being looked after at home by a sitter.
I hope you don’t feel that the police check-in form is an imposition from me. This is, in fact, a legal requirement for all short-term rents in Málaga (and possibly Spain, I am not sure if it is local or national law). If you visit Málaga and are not asked to sign such a form, you are renting illegally.
I am delighted to say that of nearly 90 reviews so far, I have not had guests mention wear or maintenance issues, and I do try to ensure that the apartment is like a home from home for guests. Following your comment, I will take close look again when current guests leave to ensure all is in perfect order.
Unfortunately, from time to time some street noise can be expected in Spain – part of the charm of visiting Spain is the vivacity of the people. We are famed for late-night living and being outdoors as the weather is so mild. That said, while you have unfortunately experienced some late evening noise on this occasion, it is not typical in this area.
I would mention that on days where guests overlap, I do ask the leaving guest to leave by the usual check-out time of 12pm. With new guests arriving at 2pm, and your wish to remain until 1pm, my suggestion was that perhaps we could do the check-out at the usual 12pm time, but that I would happily store your baggage until 1pm when you had planned to leave. This is to allow sufficient time to clean the apartment correctly for the next guest, while perhaps you can enjoy lunch or a stroll in the city before leaving.
Thanks again for staying, and for your frank comments. I hope you will enjoy more if and when we get the chance to welcome you here in Málaga again.