Thank you for your valued feedback.
We are pleased that everyone had an enjoyable stay.
We are completely unaware of any rotten wood, and the villa was built just 5 years ago so is not old, the last management inspection of the villa was carried out 2 days before Natalie's arrival and no rotten wood was detected, this will be looked into immediately.
With regards to the government taxes, all villas (and indeed hotels) that are registered to receive guests are subject to government taxes as a legal requirement, and this is made VERY clear on all adverts. It was indeed unfortunate that there was a misunderstanding regarding the payment of government taxes, which we were able to resolve for Natalie.
The pool is large and the grounds are spacious at Villa Shantika, the villa normally accommodates families/groups of 6 with plenty of room for all. The gardens are tended to regularly by the gardener and we have never had an adverse comment regarding the gardening which will also be looked into right away.