This guest stayed during Memorial Day weekend, one of two weekends a year when we are sold out so there may have been other people in the jacuzzi but - yes - it is shared and if you are visiting on a busy weekend and don't want to share the jacuzzi with other guests, then that may be a problem for you. As for amenities, this guest did not ask to use the fire pit until very late at night when the Pool Area was already closing. When we have guests staying in the pool house (like this sold out weekend), we are very strict about closing the pool area at 10pm out of respect for those guests that are sleeping there. There was hot water (a tankless) in both bathrooms, but the guest was impatient and didn't wait for it to heat up. And the towel she mentions that was on the floor, was a hand towel that was hanging neatly on the towel rack in our pictures just before she checked in, but she had a lot of guests, so all we can figure is that one of them knocked it down and didn't tell her. We always do our best to make our guests comfortable and always have fresh clean towels and linens for our guests. She also did not respond to our texts asking her if she wanted a wine tasting so we assumed she did not.