Dear Eleni, we warmly thank you for your stay at the Lemon Tree Cottage and for your comments. However, we would like to set the case straight as we feel that your accusations stand far from the truth and should not remain unanswered. In particular:
a) on day 2 of your stay, the little dog (whose owner was your sister) that was hosted at the house together with the rest of your family, approached the garden that my father was taking care of, having his dog Chloe by his side (a peaceful pointer that lives with my kids). Chloe was attacked first and a usual dog fight took place, as it happens often between dogs barking to each other.
b) Chloe who got a deep scar on her front face was removed immediately from the premises and was never left loose since the incident.
My father told your sister (the dog owner) that he "punished" Chloe in order to show her that he was sorry and that such an incident would never happen again. Your sister on the other hand, exaggerated on the "dog's punishment" and told you that she was "beaten" (not to death! In any case, it would be impossible to beat hardly Chloe especially after saving it and protecting her. By the way, in case of any concern Chloe is safe, sound and very happy).
On the other hand, the fact that the your sister's dog -hosted at our house together with the rest of your family- was constantly barking during your stay from day 0, would lead us to think the opposite for your dog's "wellbeing" (admittedly a puppy mill dog).
c) Your sister instead of demanding herslef directly a compensation for the vet visit and dog medicine, asked her brother- in- law to do it. He called me, presented himself as the dog owner and requested for the amount to be credited to his own personal account. I must point out that I never refused to pay for the compensation requested as host - on the contrary, I repeadetly asked to speak to your sister directly in order to hear her version of the story and give me her personal bank details. Unfortunately, I never heard back from her.
Acting as her representatives, initially you argued that she lives abroad and that she has not a greek IBAN (!), later on that she is very upset from the incident and finally that she was too busy to speak to me or my parents (but it appears that she had the time to ask for a compensation via third parties).
d) the "disparaging remark" I made about her is that she should have personally called me and talked to me about the incident, that you covering up for her does her no good and that as an adult, grown up woman she should have taken the responsibility of her accusations instead of acting through " representatives" (you, your husband and your lovely mother -who, by the way, thanked my parents for the hospitality and said that what happened was an "unlucky" incident between two dogs). At least this what an adult and courteous behaviour dictates for.
e) Lastly, your argument regarding the use of the A/C is not valid. I explained to your husband that we have no problem at all if you felt that the A/C device should stay on while you are away from the house, windows left open. But, if you did not feel this way, then you should behave as if this was was your own house (not only for the costs, but also for environmental considerations). The truth is that you stopped using the A/C because the temperature went down and there was no need for it.
Anyway, the AirBnb review board does not serve as a "courthouse". Even now, I invite your sister -once more- to call me, explain the incident and she shall be compensated.
We are truly sorry that a simple dogfight between two peacefull creatures turned into a nightmare for your sister and wish you all the best for the future.