Selamat Datang, Ahlan Wasahlan and Welcome to the Babylon Homestay.
Babylon Homestay is a luxury homestay conveniently located in Cinta Sayang Golf & Country Club. At the heart of Sungai Petani is just 30 minutes drive from Penang Airport.
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พักขั้นต่ำ 1 คืน
Cleanliness need a lot of improvement. Floor was sticky. Bed and pillows were comfortable but it was dusty. There were lots of bugs and lizards. The fridge was rusty. We also had to figure out ourselves how to fill the pool with water. It's a spacious place with potential but poorly maintained.
We had a great family day at this place as my family was awesome company who resists from complaining no matter how bad condition is. It was a good idea and had great potential however as correspondent to the host, I was disappointed with 1)amenities : a few toilet was dirty,2 rooms were badly leaking with mold and mildew smell, a toilet was clogged,swimming pool was dirty, freezer which was supposed to be provided was not available, all which we feedback about at the first hour of arrival but was not attended to. The staircase to first floor were also dangerous, too steep, no handle, had very bad leakage These were not mentioned before we came. The house was generally beautiful with good concept, ideal for family gatherings but fine details, for me, were of poor quality, toilets, showers, ceilings were of poor quality and not sustainable. 2)communication and customer relation: Honestly, we could all forego the shortcomings in amenities if only we were met with apologetic and professional customer service. Unfortunately when we complained, neither was inspection done, nor action taken although after going back and forth owner did promise to send in cleaner and a new freezer and (which never came) and allowed us to use a hall for free (which was initially charged at what I personally thought was exorbitant price considering its not as if anyone was able to rent the hall during our stay as we booked the whole house). I honestly felt that all conversations done with host were unpleasant and unprofessional. For example, when I complained about leaking, the response I get was that it only happened this few days which rained heavily and only at two rooms (as if it can be guaranteed that throughout our stay the leak won't get worst and can get better by itself). When we complained about the clogged toilet, we were asked which toilet was it (and nobody was sent to fix the toilet). When we complained about the food that was poor, and not as promised we were told that all this while they had been using the same catering service and nobody else ever complained. Neither did we get proper apologies, nor did the problems get resolved. We even had to wait more than half an hour for host to come and collect the keys, and still asked to pay for late check out. We lost half of our BBQ seafood as we waited for a freezer to come which costed hundreds of ringgit. We were even asked to pay for a stained duvet after we left, when nobody was there to do the inspection as we waited to checkout. 3)catering: I would suggest that you look for own caterer should you require it as service was late,food was unsatisfactory during our stay. We had a lot of leftovers due to this. I hope that management can really do something about my feedback to make the most of this actually very beautiful venue.