Dear Lea and friends,
I'm sorry that for a little misunderstanding on your part,
you have made a negative review and that does not reflect the truth.
1) You meantioned that we are near to the center, but again, We are in the center and not just near it, I do not think you have anything to do with a property that is next to you.
2)The price is right and reasonable for the center of Como, we are not expensive, but i understand that you search for more economical place,
i would like know why you booked, knowing that is not very cheap my structure and the lake of Como,
there are plenty of location that with what you spent for 1 night you could stay for example in five star resort included breakfast,
launch and dinner, with disco also, in Sharm el Sheikh or somewhere else out of Italy.
You said that the house is broken, that don't reflect also the truth,
The house is just restored.
The bathroom is new, you mentioned that the garden is ruined, the garden was just cutted days ago and
was clean, a part of it is not finished, is made of 2 floors, one is perfetly ok as mentioned, and the other floor is not yet finished, as we want apply special ground and plants in future, however it should not boter you because you booked only
the inner side, the 2 bedroom flat,
the garden is not included as specified on our house profile information that you should have read before booking to avoid booking the property that does not suit your needs, like seem happened.
The balcony is lake view and beside there is a construcion, is actually closed,
Nothing broken in the house, plus i asked you to contact me for any problem.
I sent you a mail to remind you that garden its not included but that we was offering it free upgrade for use it.
You seem have totally misunderstanding, yesterday when you returned you saw the wheelbarrow on the near the garden not to stop you to use
the garden but because we was doing some work on garden started to rain and I felt sick with lumbar pain on my back and i could not move it away.
About the parking cost is 13 euro for a car but not for a coah, camper or buses, just for a average car (your car is a long chevrolet and need 2 spaces not one) and
is wroted also the price but however you was not charged parking, you used 2 spaces in lenght but free, but only 8 euro for city tax
for the council not for me! Finally you delayed 1 hour the check-out, as mentioned on our profile, the check out maximum time is 12,
when you stay more of the check-out time 12, you should pay the full night extra everywhere, as specified on our house profile information that you should have read before booking to avoid booking the property that does not suit your needs, like seem happened, it was 12 maximum check out time, we offer that as late check out,
and you left the house at 13, i had to call you to search for you, as the key was not inside and we needed it to clean the house, you answer that you was outside in a place drinking coffe,
i don't think that correct but I kindly tolerated no discussion and did not charge an extra night.
Lea, on private comments you mention the check-in as problem, you said you would arrived at 8 pm, then at 9 pm, you arrived after 9 pm, so after maximum check in time, at
9 and something, and i arrived 9.30 about because i had Unexpected, an accident, I'm sorry!
please check well house rules and details befoere booking as we are peerfectly clear on our profile informations. Lea, yes Como its not cheap place,
its international interesting place in grow, there are more cheap locations in Italy but...not great like Como, no lake, no vips. best regards