Thank you for your honest feedback. As you can see from our other reviews, it is extremely unusual for us to receive a negative review and we take our guests’ comments seriously.
The hedges are cut at the end of March every year. However, the farmer responsible for the hedge cutting is part of the Countryside Stewardship Scheme and would be fined large sums if he cuts them again before 31st August. This is to protect birds nests and wildlife. Unfortunately this is out of our hands. The hedge also offers privacy from the footpath and acts as a windbreak to keep the Yurt area calm and peaceful. We do get some strong winds!
The Yurt shower and kitchen are exclusively for the Yurt dwellers and it is difficult to put a lock on the 170 year old latch. We will review the possibilities for future guests. Both facilities were newly installed a year ago. The separate Annexe toilet is not exclusive to the Yurt as it is used for the Bank Barn as well, where we sometimes have events and other uses.
As you know the Yurt is located over 50 metres from the main house in its own private wood. We often have other visitors in the house, but they do not come near the Yurt. We apologise if you heard people talking in the distance.
Our policy is to leave our Yurt guests to their own privacy and to invite them to come to the house if they want any directions or maps for walks or for us to recommend pubs or restaurants and for us to book a table via our landline. We met your partner at the lake on Saturday evening and he seemed very happy. It is unfortunate that he did not take this opportunity to let us know if there was something we could have done.
Perhaps you did not see the details on Airbnb stating we have no mobile reception in the valley or wifi. The 8 houses in the valley only have a satellite link.
We hope you enjoyed your holiday overall in the wonderful setting of Wild Ennerdale.