Hi Kevin, m sorry to hear this, this is the first Time I heard such review like this. I have a new housekeeper and I wasn’t able to double check as I was out before you arrives. No worries, the housekeeper is just an OJT and because of this review I decided not to hire her for good. The shower sometimes because of the high pressurised water tends to fall even not using it that’s why we adjusted it but we can’t put it too low as the flow of water will be to slow as well. This review is well taken seriously and addressed immediately. With your check in time issue, when the Time you booked I sent you the welcome message with all the details and instructions are there but it’s so hard to communicate with guests if he is not communicating at the first place. This is a condominium not a hotel, we unit owners are not allowed to give the key at the security as part of their security protocols. My staff been waiting since 2pm Check in time but after few hours time no one came and bother to reply my message. So of course she needs to leave until we receive a message or an update from the guests. And at around late afternoon he came and one of my contact told me he’s in the lobby already and my housekeeper came just few minutes after as our place is just few blocks away. For those booking guests kindly review the houserules and ads before booking with regards to cleaning fee not to overlook this to avoid some unnecessary problem. Thank you very much!