35 excellent reviews and 1 insanely negative one!! Something doesn't add up Dietrich.
I have never left a negative review and it goes against my nature to be critical of people but I have to honest also and say that Dietrich was a nightmare guest. She made a last minute booking of my house for a week and when she arrived, treated us like we were staff at a 5 star hotel, instead of the owners of the home she was a guest in. I don’t think Dietrich understands the concept of Airbnb. She would be better suited to staying in hotels. She was abraisive and rude and insulted my furniture saying it was from a frat house. She accused me of misrepresentation because I had recently changed the dining room table and chairs to an antique set I had inherited from my Mother, which therefore did not match the photgraph on the website. She comlained there was no bottled water, we don’t provide bottled water. She complained there was no bath soap, but there was liquid soap in dispensers which is more hygenic. There were 2 valid issues she complained about – 1 was the internet was slow, but there was a line fault which was out of my control, however I spent hours onto the service provider trying to get the speed improved . 2, there was detritus in the kichen sink , but Dietrich and her husband checked in one hour early and the housekeeper was still cleaning the house.
After she sent me a vile email message I rang her and said it was clear she was not happy with my house and offered her a refund if she decided to go elsewhere. I was glad to receive a message 5 minutes later saying she and her husband will be leaving in the morning. I reccomended 2 local hotels that would be able to offer her the service she needed. It was only after she left that I checked the reviews to see if any other hosts had had similar bad experiences with Dietrich and I saw there were no reviews so she had never used Airbnb before – my mistake!! I think this lady needs to stay in hotels where her various demands can be met by dedicated service staff, I would not recommend her as an Airbnb guest. I hope I do not encounter anyone like this again, life is too short!!