Kenny: I appreciate all of your constructive feedback regarding what you called our "spectacular" Big Bear Lake cabin, and am glad you enjoyed your thanksgiving stay. I am sorry that you had anything other than the most wonderful of experiences staying in one of my cabins. I strive to deliver the very best possible experience to all of our guests. I take great pride in the places themselves as well as the personal service I provide. I love meeting people from all over and sharing my places with many disparate and interesting guests. Hosting for me is a passion and I go to great lengths to provide an all around amazing experience. Hence the 93% 5 star rating out of hundreds of reviews.
As part of my customer service, I always call or text to check-in. I love to walk around my neighborhood where we have 3 cabins in tiny Metcalf Cove. I enjoy putting a face to the host/guest experience and have found that people enjoy meeting their host, usually asking questions either about the area (recommendations etc.) or the cabin itself. This is my only reason to take the time to add this personal touch. After 2 decades of renting places to guests, I have had many mentions that this is a welcome addition to my hosting style. I haven't to date heard otherwise, or ever felt the need to check up on my vacationing guests.
With this in mind Kenny, I hope you accept my apology for walking by, and when the gate was open, walking up to it to say hello, "unannounced". While my first visit was to greet you, my second was to make sure you received my offer of a delayed check-out. I wasn’t sure you saw my latest communication and wanted to be sure you knew you had the extra time. I had no other intention then to be friendly and to meet my guests that are staying at my cabin.
Thank you for bringing to my attention the possibility of misunderstanding my spontaneous overture. I do respect personal privacy, and in the future I will be more conscious not to repeat this type of reaction in one of my valued guests.