Hi Sheal, As someone who hosts AirBNB often, and has always had pleasant experiences I was saddened and disappointed to read your review. Primarily, that's because I utilize communication to ensure that there are no disappointments, and do my best to remedy any issues immediately during the stay. It's unfortunate for me to see these complaints, many of which could have been rectified during your stay and some of which are actually not concerns (for example, the windows do open, the smoke detector is fully working and is only detached so it's easier for me to move it around when it goes off while cooking, etc... There is plenty of additional dish soap under the sink and was still some left in the bottle while there, and I empty the compost regularly and have done research to know that it's hygienically sound...) I don't think it's necessary to respond to each item here line by line, but I want to articulate for any future guests the importance of clear communication. I also want to apologize to Sheal as it seems she was very discomfited during the stay which I would have done my best to remedy immediately had I known. I also want to provide full disclosure in admitting that it's true the house was not fully up to scratch in terms of cleanliness during the stay, as I did have an upsetting job-related life shift the week earlier which threw me into hustle mode. I do use the living room for work and that is clear in my listing, and i apologize that it appeared that my use of the living room on the phone and to work made it appear uninviting. Much of the "clutter" there was simply day-to-day use of a workspace which I have highlighted on the profile but will update to make it clearer to future guests. I would hope Sheal and Harper can be more forthcoming in future about their expectations. (For example, I am happy to provide additional towels if asked but typically provide only one set on checkin, likewise, the listing is clear about the fact that there is no eating area and that I work from the living room, but I would be happy to make space if indicated). I wish Harper and Sheal all the best in their move to NYC and health concerns, and wish them all the best in their communication in future. To any prospective guests who are concerned about these issues, please feel free to reach out. Know that I've used this as a learning lesson to work on keeping my home and workspace clean at frequent intervals and hope all expectations can be managed in future. With gratitude.